Delivery Terms and Conditions

Please take note of the following delivery terms and conditions:

1. Delivery options

• For Kitwe City based online customers – We are offering free home delivery for purchases above k750 and only as long as you are within 27kms radius of Kitwe city and reside in a suburb easily accessible with a delivery truck. Take advantage now!
• Should your delivery location be outside the 27kms radius limit but still possible for home delivery, we will contact you with regards to delivery charges. If your location is inaccessible by our delivery team, we will request you to collect your order from Connect Technical shop, Nkana mall. If both options are not suitable for you, with mutual consent, the order will be cancelled.
• Outside Kitwe City based customers – Delivery charge will be calculated at the rate of 5% of your gross purchase value, if your order is worth K25, 000.00 or below. If you place an order with a gross purchase value above K25, 000.00, then delivery charges are waived and your delivery will be free of charge.

1. • Collection options available should you prefer to collect your stock from our Connect Technical shop, Nkana mall, Kitwe
2. Delivery times
   • Estimated date of delivery is provided when the order has been processed.
   • No delivery on public holidays and weekends
   • No delivery before and after working hours
3. Delivery issues
   • Connect Online will try to delivery all orders within the specified delivery timeframes.
   • However, we cannot guarantee delivery times and we will contact you if there are any issues regarding delivery dates of products and goods.
   • You will be given the option to cancel the order, however any cancellation after receipt of Dispatch E-mail (Order In-Transit stage) shall be subject to reimbursement of a 10% charge of total invoice value (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Connect Online. However, this charges may be waived at the sole discretion of Connect Online.
   • We require accurate delivery addresses to ensure delivery.
   • If incorrect delivery address has been provided, we will not be held responsible for delivery timelines, and all costs incurred will be covered by you.
4. Tracking Orders
   • All orders placed will receive an order number, and you can follow up on your by calling in or sending an email to our shop. Please make sure to have your order number on hand for efficient tracking.
5. Ownership
   • Once goods are received, you will be required to inspect the package and goods to ensure that they are intact and in good condition before signing the receipt of delivery.
   • Should the product or goods contained in the package be damaged, please do not accept delivery of the goods and follow all steps in our “Damaged Goods Return Policy”.
   • Once goods have been delivered to (or collected by) you, and you have signed the delivery note, the ownership is now transferred to you.
   • Connect Online is not responsible for the use and misuse of any products purchased from their website.
   • We are not held liable if goods or property are damaged or people injured, due to use of the products purchased from us.
   • Connect Online does not manufacture any of the products sold on their website,
   • And hence Connect Online does not accept responsibility on behalf of the vendor who has supplied the relevant product.
   • We request that you always follow safety guidelines and manual at all times.
6. Lost Goods
   • All orders placed will be delivered. If your order is lost, damaged or stolen, Connect Online will replace all products within specified timeframe, or provide you with cash refund or credit that can be used to make further purchases on the Connect Online Website.

Damaged Goods Policy

• Most importantly – do not accept damaged goods when being delivered or collected.
• Please notify the delivery driver of damaged goods, do not sign the delivery note, and mark invoice as “damaged goods”.
• Please assist us by taking pictures of the package and contents and email this to us.
• We will contact you within 24 hours to discuss replacement of all damaged goods.
• Should you subsequently discover that the goods are damaged (upon opening and attempting to use the goods) please can you inform us immediately of such (telephone or email). You will need to provide full details of the damage, including pictures of the damaged item. Please note that you have 2 business days from receipt of the item to notify us of the damage, if not the item will be treated according to the Connect Online “Terms and Conditions”.

Returns and Exchanges Terms and Conditions

Please take note of our Returns terms and Conditions:

1. Returns  and Refunds
   • All products that are no longer required and are to be returned, carry a 10% handling fee and all delivery costs are to be borne by the customer.
   • The product must not be damaged or used.
   • The product must still be in its original packaging and condition, with all accessories, manuals, guidelines, parts, packaging, etc. – basically it must be in a condition which allows us to resell the product.
   • All original invoices must be returned to Connect Technical.
   • No product can be returned if it has been more than 3 days after delivery or collection.
   • We reserve the right to refuse a return, if the product packaging and product itself has not met all our returns conditions.
   • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
2. Exchanges
   • Exchanges for similar products are allowed, however customers will need to cover all delivery costs related to the exchange.
   • No products can be exchanged if it has been more than 3 days after delivery or collection.
   • The product must not be damaged or used.
   • The product must still be in its original packaging and condition, with all accessories, manuals, guidelines, parts, packaging, etc. – basically it must be in a condition which allows us to resell the product.
   • All original invoices must be returned to Connect Technical
   • We reserve the right to refuse an exchange, if the product packaging and product itself has not met all our exchange conditions.